Delivery

It is our expressed intention to deliver all goods ordered through freshcutsclothing.com within 5 working days within the Ireland & with 7 days in the U.K. For purchases outside here please allow 10-12 working days.

Cancellation

You may cancel an order you make with freshcutsclothing.com and return any items already dispatched within 14 days of receipt of the said items (please see our “returns policy” below) and receive a full refund less the shipping costs. 

Returns Policy

(Christmas Gifting - We have extended our exchange policy till the 7th Jan 25 for all Christmas orders. Cash refunds will still be 14 days but you can exchange size, item or avail of store credit up until the 7th Jan 25 for any Christmas presents purchased)

We want you to be completely satisfied with any purchase you make from freshcutsclothing.com. If, however, you have any reason to be dissatisfied with your order, we will refund or exchange the item in question, providing it is returned to us within 14 days and arrives back to freshcutsclothing.com in its original condition. All returns must be accompanied by documentation which quotes the original order reference number, along with a contact address (email or postal) and preferably a contact telephone number.  As the purchaser, you will be responsible for all returned items until such time as they have been received by freshcutsclothing.com.  You will be responsible for the full cost of the return postage. Original delivery costs are not refunded and if you have availed of Free Shipping, these Shipping Costs will be taken from the Return (€5.95 within Ireland).   

Sale items or Items bought at a discount can not be returned.

When returning goods to freshcutsclothing.com we advise customers to obtain a ‘Proof of Postage’ certificate from the Post Office.

Returning an Item

Items purchased Online can be returned both in store or by posting the items back to our retail unit at the below location. We would advise including your order number in package with the items including your request. Be it a request for a full refund or an exchange of size/item.  You can also email shop@freshcutsclothing.com to confirm that your item has been returned.

 

Fresh Cuts Clothing

13 Castle Market

Dublin 2

Ireland

You will be responsible for the full cost of the return postage. Original delivery costs are not refunded and if you have availed of Free Shipping, these Shipping Costs will be taken from the Return (€5.95 within Ireland).   

Sale items or Items bought at a discount can not be returned.

When returning goods we advise customers to obtain a ‘Proof of Postage’ certificate from the Post Office.

 

Orders from outside Ireland & the EU

Orders from outside Ireland & the EU could be subject to import duties & taxes applied to goods once they arrive at the specified destination. The purchaser will be solely responsible for payment of any such import duties and taxes. freshcutsclothing.com cannot predict whether or not such charges will be applied to a given order nor provide any indication of the amounts of import duty and tax that could be applied in any given territory.  freshcutsclothing.com accepts no responsibility for any import duties and/or taxes incurred by the purchaser and advises purchasers from outside the Ireland/EU to obtain the relevant information from their local customs & excise office prior to placing an order.  

Please note:  Our terms & conditions comply with the Consumer Protection (Distance Selling) Regulations 2000 and do not infringe your statutory rights.

Privacy Policy

freshcutsclothing.com is an ecommerce store powered by Shopify.com. We are fully committed to protecting and respecting the privacy of all our customers and visitors.  The information collected from customers and visitors when contacting or placing an order with freshcutsclothing.com is used purely for billing and administration purposes and will be kept strictly confidential at all times. Contact and payment information will not be passed onto any third parties, nor will it be stored or collected.  When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited may be stored purely as a means of analysing our web traffic and improving the content of the site.

Should you have any queries relating to our Privacy Policy, please contact us at: info@freshcutsclothing.com